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Frequently asked questions

Below you can find most asked about information that might help answer your questions. If not, feel free to reach out to us!

We have the commercial rights to sell all 3D printed models and wooden products in our webshop.

We make to order which means that most items we sell are not in stock, but are made individually as soon as we receive the order. This is why your order might take longer before it ships than you would expect. We try to ship standard order within 15 working days. Do you need your order sooner? Let us know and we will discuss what we can do for you!

Timeframe
Every project is different, which is why it’s hard to tell how long it will take us to process custom orders. However, as the project will be tailored to your needs, the timeframe will be longer than ordering a regular product from our webshop. The project needs to be designed, produced, tested, changed and produced again. We therefore generally expect a timeframe of 6 to 8 weeks before a custom project is finished. This does not include potential painting time. We do try our best to finish every project as soon as possible! Keep in mind that delays in shipping of the needed materials can make this timeframe longer. We are not responsible for delays in the project due to this.

Design
We will work with the client to translate their ideas to a producible project by looking at the design together or simply producing the design delivered to us. The client is responsible to supply us with the correct file for their design or can order us to make or find a fitting design. This means the scale is correct, there are no (design) mistakes (such as spelling errors or lack of supports), and the file is printable or cuttable on our CNC machines or lasercutter. We will off course check the file too and try to help spot the inconsistencies and mistakes. We will let the client know what needs to be changed to make it work or we’ll discuss about changing it ourselves. We are here to help and will go lengths to make any project reality! We remain to hold the rights of all designs made or produced by us unless otherwise agreed.

Deposit
A custom order is specifically tailored to you, which means that as soon as we agree on the project and the price, we buy the needed materials and start producing. This costs us money, machines and time, that is why we charge a deposit of 75% of the agreed price. If this doesn’t work for you, we can discuss what other options are available.

We work together with Axel from Pink Orc Studios to paint all painting requests we receive. After confirmation of the order, we immediately let Axel know and he will get into contact to let the client know how long he thinks it will take him to paint the order. We try to this as quickly as possible, but some times of the year are more hectic than others, such as the month before Christmas. Expect these moments to take a bit longer before your paintjob is finished.

We ship our 3D printed products in safe and recycled carton boxes with a fixed recycled foam bed inside to reduce transport damages. We care about the environment, so we strive to use as little plastic as possible by using recycled packaging and in some cases repurposed packaging from orders we receive ourselves.

The Netherlands
There are three ways to receive your order. At checkout, the correct shipping costs are automatically calculated and you can indicate which option you prefer:
• You can opt for shipping within the Netherlands at 6.25 euros
• You can visit our workshop to pick up the order yourself. The address of our workshop is Gansstraat 164 in Utrecht.
• For orders of more than 50 euros, you do not have to pay shipping costs for shipments within the Netherlands.

Europe
We use different shipping costs for shipping within Europe. These costs come directly from the shipping company we work with. At checkout, the correct shipping costs are automatically calculated

Rest of the world
We ship all over the world. However, shipping costs of 22.50 euros and possible import costs are for the customer. The correct shipping costs are automatically calculated at checkout.

Timeframes
We do our best to ship a standard order within 15 working days. If you need your order sooner than that, let us know and we’ll get in touch to see what we can do!

Custom orders and painting orders can take longer depending on the project. Generally expect a timeframe of 6 to 8 weeks before a custom project can be shipped. We’ll get in touch to let you know how long we will think it takes to create your project!

For painting orders, our painter will get in touch to let you know how long it will take him to paint your order.

You have the right to cancel your standard orders up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the order amount. The costs for return are for your own account. These costs are approximately 6.25 per package, for example via PostNL. Contact your chosen carrier for specific amounts.

If you make use of your right of withdrawal, the product will be returned to MiniPrinten with all accessories supplied and – if reasonably possible – in its original condition and packaging. Always send your package with Track & Trace so that it is not lost on the way. We are not responsible for returns that are lost without a Track and Trace. To exercise this right, please let us know what you want to return by contacting us at info@miniprinten.nl. We will refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Order damaged or incomplete?
Did your order arrive damaged or incomplete? That is of course not the intention! Let us know as soon as possible by sending a photo to info@miniprinten.nl and we will get in touch you as soon as possible.

Exceptions right of withdrawal
Custom orders and painting assignments are excluded from the right of withdrawal as they are specially made for you. The right of withdrawal therefore does not apply. The sale is final after successful payment.

Comments
When you leave comments on our website, we collect the information shown in the comments form, your IP address and browser user agent to help spam detection. An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service if you use it. The privacy policy page can be found here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be publicly visible in the context of your comment.

Contact forms / newsletter
We only use the information you have entered on our contact form to contact you or to comply with a request. We do not send unwanted advertising and do not add people to our mailing lists without permission.

Cookies
When you leave a comment on our site, you can indicate whether your name, e-mail address and website may be stored in a cookie. We do this for your convenience so that you do not have to re-enter this information for a new response. These cookies are valid for one year. When you edit or publish a message, an additional cookie is stored by your browser. This cookie contains no personal data and only contains the post ID of the article you have edited. This cookie expires after one day.

When you visit our login page, we store a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted as soon as you close your browser. Once you log in, we will store some cookies in connection with your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options 1 year. If you select “Remember Me”, your login will be saved for 2 weeks. As soon as you log out of your account, login cookies will be removed.

Trustpilot
We use Trustpilot to collect reviews. This third party stores cookies when you enter your personal data and leave a review. Click here for more information.

Analytics

We use Google Analytics. This program provides important statistics about the number of visitors, the pages visited, the traffic sources and other essential information with which we can continuously improve this website for the users. These statistics are anonymous and cannot be traced back to a specific person or user. No ‘behavioural targeting’ is used, which shows you special content based on your click behaviour; your surfing behaviour remains completely anonymous. Data from contact forms is never processed or stored in Analytics.

Google Analytics uses a cookie, which is a small file that is stored on your computer. We have set up Google Analytics in accordance with privacy legislation, so that no prior permission from the user is required. All information older than 50 months will be deleted.

Who we share your data with
With no one at all! We are the only ones who use your data to process your order or request.

How long we keep your data
When you leave a comment, that comment and the metadata of that comment will be saved forever. This way we can automatically recognise and approve follow-up comments instead of moderating them. For users who have registered on our website, we also store personal information in their user profile. All users can view, change or delete their personal information at any time (the username cannot be changed). Website administrators can also view and change this information.

What rights you have over your data
If you have an account on this site or have left comments, you can request an exported file of the personal information we hold about you, including any information you have provided to us. You can also request that we delete any personal information we hold about you. This does not include data that we are required to keep for administrative, legal or security purposes.

Where we send your data
Your comments may be run through an automated spam detection service.

Your contact information
We only use the information you have entered on our contact form to contact you or to comply with a request. We do not send any unexpected

MiniPrinten was started by Jelle Grutterink and therefore is registered under his name.

Dutch chamber of commerce nr (KVK): 72909277
Webaddress: https://miniprinten.nl
Postal address: Gansstraat 170, 3582 EP Utrecht

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